1. International Shipping Policy Shipping

We currently ship selected products from India to multiple countries using trusted logistics partners such as India Post EMS, FedEx, DHL, Aramex, and other reputed couriers. Availability of shipping options may vary based on product type, weight, and destination.

1.3 Customs, Duties & Local Taxes

For international shipments, your parcel may be subject to import duties, customs fees, VAT/GST, or other local taxes charged by the destination country.

• These charges are not collected by Zevika Health at checkout.
• All such duties, taxes and customs fees must be paid by the customer directly to the courier or the customs authority.
• Zevika Health is not responsible for delays or refusals by customs, or for any additional storage or re-delivery charges imposed by overseas authorities.

If you are unsure about import rules for herbal or wellness products in your country, please check with your local customs office before placing an order.

2. Order Cancellation Policy Cancellation

2.1 Cancellation Before Dispatch

Zevika Health does not charge any additional “cancellation penalty” or hidden fee. Only actual third-party charges, where applicable, are deducted.

You may request order cancellation before the order is dispatched. In such cases, we may deduct actual, non-refundable payment gateway / banking / foreign exchange processing charges (usually up to 10% of the transaction value), and refund the balance to your original payment method.

2.2 After Dispatch

Once the order is dispatched, it cannot be cancelled. However, you may still raise a return or refund request in eligible cases as per our Returns & Replacements policy (Section 3).

2.3 Refund Timeframe

• Approved refunds are usually initiated by us within 7–10 business days.
• Your bank / card provider / payment gateway may take an additional 5–10 business days to credit the refund, depending on their internal process.

3. Return & Replacement Policy Returns

We take utmost care in packaging and dispatching your order. However, if there is an issue, our return policy is designed to be fair and transparent.

3.1 When Are Returns Accepted?

We accept return or replacement requests in the following cases:

• Wrong item or wrong quantity delivered.
• Product received in damaged, leaking, broken, or tampered condition.
• Product packaging severely damaged in transit.

The issue must be reported within 7 days of delivery, along with clear unboxing photos and videos showing:

• Outer parcel with the shipping label.
• Inner product packaging.
• Damaged or incorrect item.
• Making uncut unboxing video (Recommended)

These details help us raise a claim with the courier and process your request faster.

3.2 Non-Returnable Items

For safety, hygiene, and regulatory reasons, the following cannot be returned

• Opened or partially used consumable products (capsules, tablets, syrups, powders, churna, oils, gels, etc.).
• Products damaged due to improper handling, storage or misuse after delivery.
• Parcels rejected by customs or refused by the customer for reasons beyond our control (e.g. refusal to pay duties, repeated non-availability at time of delivery, wrong or incomplete address).

3.3 How to Request a Return or Replacement

• Contact Us: Email us at support@zevikahealth.com with your Order ID, a description of the issue, and supporting photos/videos.

• Verification: Our support team will verify the details and confirm whether your order is eligible for a return or replacement.

• Return Shipping Instructions: If a return is approved, you may be asked to send the product back through a trackable courier service within 7 days of approval or follow any pickup instructions provided.

• Inspection & Resolution: After the returned parcel is received and inspected, we will process a replacement (subject to stock and feasibility) or issue a refund.

4. Refunds, Deductions & Fees Refunds

To keep our process transparent and fair, we handle refunds as follows:

• If a refund or cancellation is initiated by the customer (and not due to any error from Zevika Health), actual non-refundable transaction fees charged by banks, payment gateways, or foreign exchange processors may be deducted.

• These may include currency conversion charges, international card processing fees, or gateway charges (e.g. Stripe or similar).

If the issue is due to Zevika Health’s error (for example, wrong product shipped or product unavailable), we will aim to provide a full refund without deducting such charges or offer a suitable replacement wherever feasible.

5. Delayed, Lost or Undelivered Shipments Shipping Issues

5.1 Delay Beyond Estimated Timeline

If a shipment is significantly delayed beyond the estimated delivery timeline due to an error from our side, you may be eligible for a full refund or a replacement shipment, depending on feasibility and mutual agreement.

5.2 Delays Due to Customs or Customer-Related Issues

Zevika Health is not liable for refund of shipping charges or product value where delays or non-delivery occur due to:

• Customs inspection, documentation requirements or regulatory restrictions in the destination country.
• Customer’s refusal to pay customs duties / taxes or failure to provide required documents.
• Wrong or incomplete delivery address provided by the customer.
• Repeated failed delivery attempts where the customer is unavailable.

5.3 Lost or Untraceable Parcels

If a shipment appears lost or untraceable, we will raise an investigation with the courier partner. Based on the carrier’s final report, we will decide on a refund, partial refund, or replacement, as applicable.

6. Support, Dispute Resolution & Contact Support

For any questions or concerns related to international shipping, customs, returns or refunds, we request you to first contact our support team with complete details so we can assist you promptly and fairly.